Saint Paul

 1821 Saint Clair Ave

Saint Paul, MN 55105
(651) 493-0459

Hudson

[411 County Rd UU, Hudson, WI 54016
(715) 531-4035

Woodbury

2110 Eagle Creek Ln Woodbury, Mn 55129

(651)436-1725

COMPANY POLICIES:

MINOR POLICIES

• All clients under 18 must have parent/legal guardian present to sign minor consent form & massage intake/other intake form

Massage:

• New clients 15 and under, parent/guardian must be present in room during first therapy session
• New clients 16-17, minor may be in room by themselves, but parent/guardian must be in building for duration of minor’s session.
• Returning clients under age of 18- presence of parent/guardian in room or building is not required during therapy session on the condition that a comfortable therapeutic relationship has been established between therapist or service, client, and the legal guardian.

Floating/ Sauna:

• 11 and under can only float/ sauna with parent present in the room
• 12-14 parents must come in for first session to sign waiver. Must be present in building during first session.
• Returning clients under age of 12-17, presence of parent/ guardian in room or building is NOT required during therapy session on the condition that a comfortable therapeutic relationship has been established between therapist or service, client, and the legal guardian.

CANCELLATION POLICIES:

24 HR CANCELLATION (Massage & Float Therapy)

We have a 24 hour cancellation policy for all massage and float therapy appointments. Late cancel charge is a normal priced session or one prepaid session. If you are unable to make your appointment, we recommend seeing if a friend or relative can fill the session instead.

6 HR CANCELLATION (Infrared Sauna & Salt Therapy)

We have a $5 cancellation fee for IR and Salt sessions that are not canceled within 6 hours of appointment time (or one prepaid session if not on unlimited membership.)

MEMBERSHIP POLICIES:

• Unlimited Sauna Clients – Limit one session per day.
• Memberships cannot be shared. Guests can accompany for an additional fee.
• $15 charge for additional sessions.
• 2 month minimum commitment requirement for all memberships.
• Can cancel anytime after 2 months – must cancel by emailing info@awakenforwellness.com.
• Sessions never expire until cancellation (Sessions rollover to the following month with active membership)
• For additional membership requests and questions email info@awakenforwellness.com

PACKAGE POLICIES:

• May share with family and friends.
• 1 year expiration on regular priced packages.
• 3 month expiration on new client packages.

GROUPON POLICY:

• Groupons are valid for new clients only.

RETURN POLICY:

• No Returns on services or gift cards.
• 15 day return policy on any unopened product.
• No returns on open products.
• All gift card sales are final.

(All receipts state information above)

FLOATING CONDUCT/POLICIES-

-If you have dyed your hair or gotten a spray tan in the last two weeks you will not be able to float.
-Any damage to float pod/cabin/room client will be responsible for cost of water replacement (approx. 1k)

SALT ROOM CONDUCT/POLICIES-

-Children must be supervised at all times.

-Damages to machines, room or furniture- cost to fix will apply

-Do not touch walls or move furniture

-$40 cleaning fee for after hours sessions if room is left in disarray.

SAUNA CONDUCT/POLICIES-

-Damage to Sauna or Red Light will be charged at cost to fix.

-$40 cleaning fee for after hours sessions if room is left in disarray.

Have a question we did not answer?

Send us an emai at Info@awakenforwellness.com