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info@awakenforwellness.com

Privacy Policy

Effective Date: August 6, 2025
Last Updated: September 22, 2026

1. Introduction

Awaken for Wellness (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, book services, communicate with us by phone, email, or text message, or interact with us online or in person.

By accessing our services or submitting your information, you acknowledge the practices described in this Privacy Policy.


2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, phone number, email address, and mailing address

  • Appointment Information: Booking details, service history, appointment preferences, and related communications

  • Health Information: Intake forms, wellness concerns, contraindications, and other information provided in connection with wellness services, which may be collected through secure platforms such as Noterro or Mindbody

  • Payment Information: Credit or debit card information processed securely through third-party payment providers

  • Marketing and Communication Data: Email preferences, SMS/text message preferences, promotion opt-ins, survey responses, and communication history

  • Technical Data: IP address, device type, browser type, cookies, and similar website usage information


3. How We Use Your Information

We may use your personal information to:

  • Schedule, confirm, and manage appointments

  • Provide personalized wellness services

  • Send appointment confirmations, reminders, scheduling updates, and other service-related communications

  • Communicate with you through two-way SMS/text messaging

  • Send promotional emails or text messages when you have provided the appropriate consent

  • Process payments securely

  • Respond to questions, requests, and customer service inquiries

  • Improve our services, website, and customer experience

  • Comply with applicable legal and regulatory obligations


4. Sharing of Information

We do not sell or rent your personal information.

We may share information with:

  • Trusted service providers such as Boulevard, Mindbody, Noterro, Stripe, Mailchimp, and other vendors that help us operate our business, process payments, manage appointments, or provide communications

  • Authorized team members and practitioners when necessary to provide your services or support your care

  • Government agencies, regulators, or legal authorities when disclosure is required by applicable law

Service providers are permitted to use information only as necessary to provide services to Awaken for Wellness and are expected to protect the confidentiality and security of the information they process.

Mobile Information and SMS Data

Mobile information, including mobile phone numbers, text messaging opt-in data, consent information, and personally identifiable information collected in connection with SMS communications, will not be shared with third parties or affiliates for their marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be sold, rented, or shared with third parties for their own marketing purposes.

Information may be provided to service providers, including Boulevard and telecommunications providers, solely as necessary to deliver and support our text messaging services.


5. SMS and Text Messaging

Awaken for Wellness may use SMS/text messaging to communicate with clients regarding:

  • Appointment confirmations and reminders

  • Scheduling changes or cancellations

  • Client service communications

  • Two-way conversations with our team

  • Service updates

  • Promotional or marketing messages when you have specifically opted in to receive them

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of marketing text messages at any time by replying STOP to a marketing message. You may reply HELP for assistance or contact us using the information provided below.

Opting out of marketing messages does not necessarily prevent us from sending non-marketing communications that are necessary to manage an appointment, respond to a request you initiated, or provide a service you requested, where permitted by law.

Awaken for Wellness maintains its business messaging program in accordance with applicable telecommunications requirements, including registration requirements associated with The Campaign Registry (TCR) and our communications provider.


6. Your Rights & Choices

Depending on applicable law, you may have the right to:

  • Access, update, or correct your personal information

  • Request deletion of your personal information

  • Opt out of marketing emails at any time

  • Opt out of marketing text messages at any time

  • Request a copy of your wellness records

  • Withdraw consent where applicable

To exercise these rights or ask questions about your information, contact us at:

Email: Info@awakenforwellness.com
Phone: 651-493-0459


7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

These safeguards may include encryption, access controls, secure payment processing, password-protected systems, and restrictions on access to sensitive information.

However, no method of electronic transmission or storage can be guaranteed to be 100% secure.


8. Cookies & Analytics

Our website may use cookies, pixels, and third-party analytics tools, such as Google Analytics and Meta/Facebook Pixel, to:

  • Understand website usage and visitor trends

  • Improve website functionality and user experience

  • Measure advertising and marketing effectiveness

  • Help us understand how visitors interact with our services

You may adjust your browser settings to limit or disable cookies. Disabling cookies may affect certain website functionality.


9. Health Information & HIPAA

When applicable to our services and legal obligations, we maintain safeguards intended to protect sensitive health and wellness information.

Health information collected in connection with services such as massage therapy, acupuncture, or wellness consultations is stored and accessed using systems and procedures designed to maintain confidentiality and limit access to authorized personnel.

Where the Health Insurance Portability and Accountability Act (“HIPAA”) applies to particular information or services, we will comply with applicable HIPAA requirements.


10. Children’s Privacy

We do not knowingly collect or store personal information from children under age 13 without appropriate parental or legal guardian consent.

If we become aware that personal information from a child under age 13 was collected without appropriate consent, we will take reasonable steps to delete the information.


11. Policy Updates

We may revise this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business practices.

When changes are made, the updated Privacy Policy will be posted on our website with a revised Last Updated date.


12. Contact Us

If you have questions about this Privacy Policy, our SMS communications, or how your personal information is handled, please contact us:

Awaken for Wellness
Email: Info@awakenforwellness.com
Phone: 651-493-0459

Locations in Saint Paul, Woodbury, Hudson & NE Minneapolis

Front desk helping client at awaken for wellness

Let's connect

Whether you’re new to Awaken or a returning guest, we’d love to support your wellness journey. Reach out with any questions or to learn more about our services.
Info@awakenforwellness.com
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